Terms of Service

Last updated: April 2026

By using TrooNow ("the Service"), you agree to these terms. If you don't agree, don't use the Service.

1. What the Service provides

TrooNow provides website hosting, online ordering, scheduling, SMS notifications, analytics, and related tools for food service businesses ("Merchants"). Each Merchant gets a dedicated subdomain and admin dashboard.

2. Accounts

You must provide accurate information when you sign up. You're responsible for keeping your login credentials secure. One person or business per account — don't share accounts or create multiple accounts to avoid paying.

3. Payments and billing

• Subscription fees are billed monthly via Stripe. Prices are listed on our pricing page.
• Your first 14 days are free. After the trial, your card is charged automatically.
• We don't charge transaction fees on top of Stripe's standard processing rate (currently 2.9% + $0.30 per transaction).
• You can cancel anytime from your billing portal. No cancellation fees.
• Refunds are handled on a case-by-case basis. Contact us if you think you were charged in error.

4. Your content and data

• You own your content (menus, images, customer data, etc.). We don't claim any rights to it.
• You can export all your data at any time from your admin dashboard.
• We store your data on secure servers and back it up daily.
• If you delete your account, we delete your data within 30 days.

5. Acceptable use

Don't use the Service to:

• Sell anything illegal or violate any laws
• Send spam or unsolicited messages through our SMS features
• Attempt to access other Merchants' data
• Overload the Service with automated requests (scraping, bots, etc.)
• Resell the Service without our permission

We reserve the right to suspend or terminate accounts that violate these terms.

6. Third-party services

The Service integrates with Stripe (payments), Twilio (SMS), and OpenStreetMap (maps). Your use of those services is governed by their own terms. We're not responsible for their availability or pricing changes.

7. Uptime and liability

• We aim for 99.9% uptime but don't guarantee it. Stuff breaks sometimes.
• The Service is provided "as is." We're not liable for lost revenue, missed orders, or other damages resulting from downtime or bugs.
• Our total liability to you is limited to the amount you've paid us in the last 12 months.

8. Changes to these terms

We may update these terms from time to time. We'll email you about significant changes at least 14 days before they take effect. Continued use of the Service after changes take effect means you accept the new terms.

9. Contact

Questions about these terms? Email us at [email protected] or use our contact form.